SHIPPING & RETURNS

Shipping Policy

Orders for delivery within the UK are sent by Royal Mail. Delivery time is 3 - 5 working days .

All orders placed on Saturday and Sunday will be dispatched on the following working day.

All orders are signed for, failure to sign for the delivery would result in the package being sent back to your local postal depot for collection.

Return & Exchange Policy

We only accept a return if the item is still within its packaging and sealed. We will not accept any returns or exchanges of any products where the seal holding the hair together has been untied or cut off due to sanitation requirements.

A full refund is only accepted if the item is returned within 14 days after the order of the item.

All sale/ discounted items are final.

We must receive the item in its original packaging before an exchange or refund can be made.

All shipping and handling costs will be at the customer's expense. We suggest sending through a courier that provides tracking information and delivery confirmation since we are not responsible for lost packages.